Privacy Policy

All of us at “Manolis Local Products” are very proud that you choose our website (www.manolislocalproducts.com) and our shop and purchase our products, thus we commit to offer you the best services.

This privacy policy explains what kind of information we may gather when you visit our website or when what kind of information we may gather when you use our services. It is multilayered so you can easily find the reason for which we process your personal data and how they are used. Thus, we encourage you to carefully read this Privacy Policy and select the option “I agree” if you agree with the terms of this document.

  1. Processing Manager – Contact Details
  2. Where do we store the information you have provided
  3. Who has access to your data?
  4. Information we collect
    • Α. Browsing the Website
    • Β. Creating an Account on the Website
    • Γ. Online purchases or purchases in our store
    • Δ. Social Media
    • Ε. Links to other websites
    • ΣΤ. ΕπικοΣΤ. Contacting us – Customer service
  5. Your rights
  6. When will we respond to requests concerning personal data?
  7. To whom can you appeal?
  8. How to remain updated for any modifications made to this Privacy Policy.

The company “PAPANTONAKIS EMMANOYHL(Manolis Local Products)”, based in Topolia Kissamos of Crete, Chania, legally represented, is responsible for processing personal data collected by you.

For general information, you can contact us on info@manolislocalproducts.com, or call us at 2822051733, or send a mail to the address above.

  1. Where do we store the information you have provided?

The information we collect is stored within the European Economic Area.

  1. Who has access to your data?

Only the people responsible for each department of the company (department heads) have access to your personal data. Your personal data will be used exclusively for the purposes stated each time and the information will not be disclosed or sold to third parties for other, irrelevant, purposes.

We work with third companies for some processes and transmit some of your personal data to them or they have access to your data through our website. This is only so that we can provide services. You can find who has access to your data below.

  1. Information we collect

Our company learns about you either via our website, shop or various activities we organize. It is very important to use to know your interests and worries because it allows us to improve and offer better services to you.

There are various ways through which you can share your data with us:

In most cases, you provide your personal data directly through the various forms you send or we receive (mainly via our website).

For example:

By subscribing to our website

  • When you purchase products or services on our website
  • When you contact us

In other cases, we collect the information (for example when we use cookies to make browsing on the website easier and understand how you use the website).

You can find the cases that involve processing your personal data, their purpose and description listed below.

Remember, it is your responsibility to ensure that the data you provide is true and accurate. Users will be responsible for the inaccuracy of such data as well as for any damages that might be caused. Our company reserves the right to cease all relations with a user for the aforementioned reasons.

Α. Browsing the Website

When browsing the website, the following information is sent by your browser to our website without any action on your part (passively):

  • Your device’s IP address that made the URL request on our website
  • Date and time of access
  • Name and URL of the file requested
  • The referrer-URL.
  • The browser you use, the operating system of the computer with internet access as well as the access provider
  • The geolocation of your browser, operating system or other settings of your terminal, if you have agreed to it.

All of the data listed above are temporarily stored in a log file.

Purpose and Lawful basis for processing

The purpose of everything listed above is to guarantee a proper connection establishment and an easy browsing of the website and the safety and stability of the system.

The lawful basis for processing if Article 6 par.1 section F pf GDPR, which allows us to process data when it is necessary for the purposes of our legitimate interests.

For how long is the information stored?

Data are stored temporarily for the duration of the session and then they are automatically deleted. When you stop using our website, geolocational information is deleted.

Β. Creating an account on our website

Purpose and lawful basis for processing

The purpose for collecting your personal data is to provide personalized services and manage your account.

The lawful basis for processing is your compliance based on Article 1 par. 1 section A of GDPR

What information do we need?

To subscribe to our website, should you wish to, you can provide us with contact information, your name, surname, address, email, and phone number.

When you make a purchase, we will process the following data:

  • purchase history
  • product delivery information
  • payment history
  • encrypted debit – credit card information

Browsing our website as a user, your IP address and the last time you logged in are automatically sent to us.

We will also process the following cookie data:

  • browsing history on our website
  • click history

Why is the information needed?

We need the aforementioned information to offer easier access to our website and a faster purchase of products on it.

For how long are the information stores?

We store your data for as long as you use your account or up to five years. At that time, we will ask for your consent again, except if we keep your data for other reasons (for example, you have made a purchase and we must keep your data for tax purposes). You have the right, at any given time, to delete your account. If you do so, your data will be deleted, unless you have made a purchase from our website (in that case, we will keep your data for tax purposes) or if there are pending and/or legal disputes between us due to a sale.

Γ. Online purchases or purchases in our store

Purpose and lawful basis for processing

We use the information you give us to process your purchase through our website. In addition, we use your personal data to keep you update for the status of your order and for the return of products. We will use your data to validate your payment and to manage any complaints and guarantee issues regarding our products.

Your personal data are used to validate your identify and age, in order to confirm whether you are legally able to make a purchase through the Internet and also to confirm your address with our partners.

In case you purchase products directly from our store, we don’t store your data unless you request an invoice. In that case, we store only the data necessary to issue the tax document.

The lawful basis for processing if Article 6, par.1 section B GDPR, because collecting information is conducted during a sale.

What information do we need?

We will process the following personal data if you purchase via the Internet:

Contact information, name and surname, address, email, phone number

  • Credit – debit card information and payment history
  • Order history.

If you are a registered user in our website, we will process the personal data provided to use during registration and your purchase history.

If you are purchasing a product in our store, we keep no client information, unless you request an invoice. In that case, we process name, VAT, Tax Office, seat, and occupation.

Our company DOES NOT store credit – debit card information.

For how long are the information stores?

Tax information and documents will be stored by our company for twelve (12) years for tax audit purposes.

Who has access to your data?

Your personal data are relayed to third-parties only so that we can provide the aforementioned information. Specifically:

To make a purchase, you pay via debit – credit card. Our website DOES NOT store debit – credit card data that you enter during your purchase.

Before approving any transaction, you are linked to another website using an online credit card clearing technology which is under the responsibility of Alpha bank. This means that our website does not store credit/debit card information for any reason because they are not visible on it.

Toship products, we work with the company “ACS COURIER” and the distinctive title “ACS”. You can read the company’s privacy policy.

Δ. Social Media

We use social media plugins to personalize our website. You can also log in our website through your Facebook account.

In every page, we have a plugin and your browser will link to Facebook and will load content from these webpages. Your browsing to our website might be monitored by the aforementioned social media, even if you are not active on them. When you access our website via social media, the website automatically stores your email address (as it is on Facebook). You can then browse in the same manner as the users of the website.

The company also maintains its own pages on social media (Facebook, Instagram).

Any content sent to our website via social media or social media pages of the company might be public. For that reason, be careful when you provide personal information.

Social media provide detailed information about the application field, nature, and purpose of your data processing on their webpages.

Ε. Links to other websites

You can find links to partner websites, advertisement and other third parties that are not covered in this document on our website. We encourage you to read first the privacy policy of the websites you visit, before disclosing any personal information on them.

ΣΤ. Contact us

Purpose and lawful basis for processing

Each time you reach out to us with general questions regarding the company or our products – services, we keep the information you provide in order to answer.

The lawful basis for processing is Article 6 par.1 section F of GDPR, that is the legitimate interest of our company.

What information do we need?

We need information regarding you so that we can contact you. More specifically, we need your name, phone number and email address as well as the content of letters or emails you have sent us.

Why is the information needed?

We use this information to answer and process your requests and maintain a file with our communication.

For how long is the information stored?

The information is deleted six months after our last contact with you.

  1. Your rights

We will keep the confidentiality of your personal data and ensure that you can exercise your rights. You can exercise your rights without any cost, sending us an email to the address (info@manolislocalproducts.com) simply stating the reason for your request and the right you wish to exercise or by applying here.

If we think it is necessary to confirm your ID, we might request a copy that proves your identity.

Regardless of the purpose or lawful basis for processing according to which we process your data, you have the following rights:

  • Right of information: You have the right to be informed about the way we use your personal data and about your rights.
  • Right of accessto your personal data. You have the right to remain updated about whether we process your data. If we do, you have the right to remained updated on the purpose of the processing, the kind of data we keep about you, to whom we give data to, for how long they are stored, if there is automated decision making and for the rest of your rights, like right to correct, delete or limit processing and to file complaint to the Data Protection Authority.
  • Right to correct incorrect personal data. If you find an error in your data, you can file a report for us to correct it (for example: correct the name or change your address). If you are a registered user of our website, you can also gain access to the section with your personal data and modify or update the information regarding you. However, actively providing personal data to us for any reason, you guarantee that these data are true and accurate and agree to notify us of any change or update. You have the sole responsibility for any loss or damages caused on the website or the person responsible for the website or any third party due to inaccurate or false information in the registration documents. Please keep in mind that you must provide only your personal data and not data of third parties, except in cases allowed by this Privacy Policy.
  • Right to delete. You can request us to delete your data if they are no longer required for the aforementioned process purposes.

However, this right might not be fulfilled if:

  • There is an ongoing legal dispute with our company.
  • The purchase you made has not yet been sent.
  • You have debts to our company.
  • If you have abused our services (for example repeatedly canceling orders) within the last two years.
  • If you have made a purchase by us, we are required to store your tax information for twelve (12) years.
  • You have the right of transfer of your data. You can request to receive in written form the data you have provided or request us to relay them to another person responsible for process.
  • Rightto limit processing. You can request us to limit the processing of your data for any amount of time the review of your objection is pending.
  • Right of objection. To processing of your personal data. You can object to processing your personal data or revoke your compliance and we will stop processing your data if there are no compelling and legitimate reasons to continue.
  • In addition, you have the right to object to the processing of your data for advertising purposes. You can withdraw your consent at any given time:
  • Deactivating cookies by changing the settings of your browser.
  • Deactivating cookiesby changing the settings of your browser.

By contact us directly

  1. When do we respond to requests concerning personal data?

We respond free of charge, without any delay and within one (1) month upon receiving your request. If, however, your request if complicated or there is a large number of requests, then we will notify you within the month if we need an extension of another two (2) months to answer.
If your requests are manifestly unfounded or excessive due to their repeating nature, the company can charge a reasonable fee, taking under consideration the administrative costs to keep you updated or process your request or disincline to continue processing your request.

  1. Right to complain to the Supervisory Authority
    You have the right to complain to the supervisory Data Protection Authority, if you think that processing your personal data is violating the current national and regulatory framework law concerning personal data. The competent supervisory authority in Greece is the Data Protection Authority (postal address: 1-3 Kifisias Avenue, Athens / www.dpa.gr, ph. 2106475600). 2106475600)
  2. How to remain updated for any modifications made to this Privacy Policy.

We will update this Privacy Policy when necessary. If there are important changes to the Privacy Policy or the way in which we use your personal data, we will publish the changes on our website. We encourage you to periodically read the Privacy Policy so that you know how your data are protected.

If you wish to contact us for any reason regarding the processing of your personal data and exercising your rights, you can call us at 2822051733 or send an email to info@manolislocalproducts.com

Cookies

Cookies are small files with information sent to your computer, mobile phone or other devices when you visit a Website and recognize your device on subsequent visits. These file types perform various functions such as memorizing your preferences and the products you have selected, helping to improve your website experience, and also trying to make sure that the ads or offers you see on the internet are relevant to your interests. Simply navigating our Website requires prior acceptance of cookies from you. The use of cookie technology is necessary to access the site’s functions with your consent provided by your singing in as a member or to our newsletter although we do not process the personal data stored in them. The use of this technology is in accordance with Law 3471/2006 on “Protection of Personal Data & Private Life in Electronic Communications “and Law 2472/1997 on “Protection of the individual from the processing of personal data “. Our “cookies” do not harm users’ computers or the files stored on them. Cookies are divided into two categories, which are described briefly below. If you wish to prevent the installation of new cookies or delete existing ones follow the procedure detailed below. However, if you do not wish to install or/and delete them, you acknowledge that technical problems may occur during your navigation on our website or/and during your transactions (pre-contractual or/and during its completion) or/and incorrect and complete display of the entire set of data and information on our website.

Category 1: Strictly necessary cookies

These cookies are necessary for the website to be able to provide the services you have requested, such as memorizing the products you have in your shopping cart, which will remain there for 7 days after the last update of your basket and then deleted.

Category 2: Functionality cookies:

These cookies memorize your choices, such as language, and search parameters such as size, kitchens, recipes, product origin, etc. They can be used to tailor your experience and visits to fit better in your choices, but also for you to like them more. In addition, information collected on an anonymous basis by many users allows us to improve the way the site works. For example, Saved Products uses a cookie to memorize the products you have expressed the desire to save on your visit to our Website.

We recommend that you change the settings in your browser so that cookies are not stored on your computer without your explicit consent.

Although we inform the above at regular intervals, however, the above information is provided for your convenience only, and there may be new updates available which you must check and cross-check yourself. In any case, each user/member bears responsibility for successfully deleting or prohibiting the installation of cookies on his/her computer